Low-Income Assistance For Internet and Telephone Subscribers
What Type of Discount is Available?
Eligible customers will receive a discount of $9.25 for broadband service or $5.25 for telephone service. Lifeline assistance is limited to one line per household at the customer’s primary residence only.
How Do I Know if I’m Eligible?
Participation in Lifeline support depends on eligibility. Consumers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in a qualifying government program. You may have to show proof of income, like a tax return or 3 consecutive pays stubs, when you apply for Lifeline.
For more information on program eligibility and the U.S. Federal Poverty Guidelines, please visit USAC Eligibility.
How To Apply for Lifeline
Apply online by visiting the Lifeline National Verifier.
Apply by completing a paper application and sending it along with proof of eligibility to:
Lifeline Support Center
PO Box 7081
London, KY 40742
(To print an application in Spanish, use FCC Form 5629)
Apply by contacting your telecom provider located at:
South Central Connect
4818 Hwy 8 W
Arkadelphia, AR 71923
If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473.
By signing up for Lifeline, you agree to follow the program’s rules listed below.
Prove Your Eligibility
- Lifeline is only available to subscribers who can prove their eligibility. When you apply for Lifeline, you must show proof of participation in a qualifying program or proof of income.
Recertify Every Year
- Every year, USAC will check to confirm you still qualify. If we cannot confirm you qualify, you will receive a letter in the mail and may also receive reminders by mail or pre-recorded messages on your phone. If you are asked to recertify, you must do so within 60 days, or you will lose your Lifeline benefit.
Keep Your Provider Informed
- If you change your address, no longer qualify for Lifeline, or more than one person in your household gets Lifeline, notify your company within 30 days.
1 Discount Per Household
- Only 1 discount per household is allowed. A “household” is a group of people who live together and share income and expenses.
Use It or Lose It
- If your Lifeline service is free, you must use it at least once every 30 days to maintain your service. If you don’t, you will get a 15-day notice to use it or it will get turned off.
Be Honest on the Application and Forms
- It is against the law to lie on any Lifeline-related forms or questionnaires.
To find out more about the Lifeline Program visit the Lifeline Support website.