SmartHub Account Login 
There are no upcoming events at this time.
There are no upcoming events at this time.
There are no upcoming events at this time.
Broadband Facts
South Central Connect, LLC
Tech Home
Fixed Broadband Consumer Disclosure
Monthly Price$100.00
This monthly price is an introductory rateNo
Additional Charges & Terms
- One-Time Fees at the Time of Purchase
- Installation Fee: $100.00
- Government Taxes: Included
Discounts & Bundles
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment.
Speeds Provided with Plan
- Typical Download Speed: 1000 Mbps
- Typical Upload Speed: 1000 Mbps
- Typical Latency: 10 ms
Data Included with Monthly PriceUnlimited
Network Management
Privacy
Customer Support
- Phone:(855) 269-3429
- Email:info@southcentralconnect.net
- Website:https://www.scaec.com/home-connect/
- Address:4818 Highway 8 W, Arkadelphia AR, 71923
Broadband Facts
South Central Connect, LLC
Connected Home
Fixed Broadband Consumer Disclosure
Monthly Price$75.00
This monthly price is an introductory rateNo
Additional Charges & Terms
- One-Time Fees at the Time of Purchase
- Installation Fee: $100.00
- Government Taxes: Included
Discounts & Bundles
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment.
Speeds Provided with Plan
- Typical Download Speed: 500 Mbps
- Typical Upload Speed: 500 Mbps
- Typical Latency: 10 ms
Data Included with Monthly PriceUnlimited
Network Management
Privacy
Customer Support
- Phone:(855) 269-3429
- Email:info@southcentralconnect.net
- Website:https://www.scaec.com/home-connect/
- Address:4818 Highway 8 W, Arkadelphia AR, 71923
Broadband Facts
South Central Connect, LLC
Essential Home
Fixed Broadband Consumer Disclosure
Monthly Price$55.00
This monthly price is an introductory rateNo
Additional Charges & Terms
- One-Time Fees at the Time of Purchase
- Installation Fee: $100.00
- Government Taxes: Included
Discounts & Bundles
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment.
Speeds Provided with Plan
- Typical Download Speed: 200 Mbps
- Typical Upload Speed: 200 Mbps
- Typical Latency: 10 ms
Data Included with Monthly PriceUnlimited
Network Management
Privacy
Customer Support
- Phone:(855) 269-3429
- Email:info@southcentralconnect.net
- Website:https://www.scaec.com/home-connect/
- Address:4818 Highway 8 W, Arkadelphia AR, 71923
Broadband Facts
South Central Connect, LLC
Infinity Home
Fixed Broadband Consumer Disclosure
Monthly Price$125.00
This monthly price is an introductory rateNo
Additional Charges & Terms
- One-Time Fees at the Time of Purchase
- Installation Fee$100.00
- Government TaxesIncluded
Discounts & Bundles
Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video, phone, and wireless service, and use of your own equipment.
Speeds Provided with Plan
- Typical Download Speed1000 Mbps
- Typical Upload Speed1000 Mbps
- Typical Latency 10 ms
Data Included with Monthly PriceUnlimited
Network Management
Privacy
Customer Support
- Phone:(855) 269-3429
- Email:info@southcentralconnect.net
- Website:https://www.scaec.com/home-connect/
- Address:4818 Highway 8 W, Arkadelphia AR, 71923
- Clean and maintain your furnace annually. Replace or clean filters in a hot air system or heat pump monthly.
- If you are replacing your AC unit, make sure you replace it with a high efficiency heat pump with a SEER (seasonal energy efficiency ratio) of 13 or better.
- If you have an inefficient furnace, consider adding a high-efficiency heat pump. It could save you up to 40% on heating costs and keep you cool next summer.
- When the heat is on, turn the thermostat to the lowest setting comfortable to your family and leave it. Especially with a heat pump, vary the setting no more than three-to-five degrees from day to night to heat efficiently.
- Don't block conditioning vents with furniture or clutter. Keep them clean.
In the winter, close drapes at night and let the sun in during the day to cut energy costs.
- Insulation is a very important factor in controlling home energy costs. Insulation is rated by R-value, or resistance to the transference of heat. The cost of adding insulation can usually be recovered in just a few years with the savings on heating and cooling bills.
- Heating pipes and air ducts should be insulated and sealed, especially those in unheated space (basements, crawl space, garages).
- Windows and doors need to be caulked and weather-stripped to prevent conditioned air from leaking out or unconditioned air from coming in.
- Check the thermostat on your water heater. With a dishwasher, it needs to be set no higher than 125°.
- Fix leaky faucets. One drop per second can waste up to seven gallons of water per day.
- Fluorescent lighting gives more light for less energy. A 40-watt fluorescent tube produces more light than a 100-watt bulb. Lighting one 100-watt bulb gives more light for less energy than two 60-watt bulbs.
- LED lights can help you significantly save energy. Some can last more 10 years before needing to be replaced and they use less energy than traditional light bulbs.
- Check refrigeration and freezer coils for a build up of dust, dirt or grease. This build-up actually insulates your refrigeration equipment coils and keeps them from cooling. Refrigerators can also be operated most efficiently when well stocked allowing enough room for air to circulate freely around food.
- Reduce the number of times you open your refrigerator during the day. Think about and decide what you will take out before you open the door to limit the length of time the door is open. Pack a freezer full for most efficient operation.
- Small electric appliances (i.e. microwaves, electric skillet, toaster oven and grills) are often quicker and more economical to use than your range. They can also help keep your kitchen cooler on hot days.
- Preheat your oven only when baking bread or bread products - never for broiling.
- Don't open the oven door to "peek" because each time you do 20% of the heated air inside escapes. A dishwasher uses about 15 gallons of hot water. Run it only when you have a full load.
- Most appliances cost more in lifetime energy consumption than their purchase price. Be sure to check the energy efficiency rating (EER) when buying new appliances and buy only the features you need. These things can save you money.
Close all draperies and shades at night to reduce heat loss. Drapes save energy only if they fit tightly around the window frame. This usually means a valance at the top, side guides and a weighted hem.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
View all of your payment options on our Payment Options page.
Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
You can report a power outage by calling (800) 814-2931. or through the SmartHub mobile app.
View current outages on the live outage map.
On the website:
- Log in to your SmartHub account
- Click Report an Issue/Inquiry in the top right corner
- Select the Other Issues/General Inquiry button
- Choose your issue or inquiry from the drop-down menu
- Provide the information requested
- Select Submit.
- You can view the status of your request or inquiry on the website.
On the app:
- Log in to your SmartHub account
- Select Contact Us
- Select your issue or inquiry from the menu
- Please provide the information requested
- Select Submit.
As the cooperative continues to grow, so does the need for better information availability to the membership. These enhancements are ways we can provide a higher level of member satisfaction for the majority of our members.
All of these changes are within the normal operating budget of the cooperative. There will not be a rate increase with regards to these changes.
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.
If you do receive such communication from someone claiming to be a South Central Arkansas Electric Employee, please report it to us.
Both platforms are part of South Central Arkansas Electric’s online account management system for members.
The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from South Central Arkansas Electric about your monthly bill being ready to pay online, your account number is provided in that email. You can also call South Central Arkansas Electric at (870) 246-6701 for assistance.
Or
Your new account number will be listed at the top right of your latest bill.
Note: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential members will need to have their account number on hand before starting this process.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a secure login link that you can use to log in. Once you log in to SmartHub with this secure link, you will be prompted to set your password.
If your secure link does not work please try to register again. You will receive another secure link, and you can try again. Check your junk mail if you don’t see the registration email.
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential members will need to have their account number on hand before starting this process.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a secure link that you can use to log in. Once you log in to SmartHub with this secure link, you will be prompted to set your password.
If your secure link does not work please try to register again. You will receive another secure link, and you can try again. Check your junk mail if you don’t see the registration email.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- You can then choose your preference by selecting On or Off for paperless billing
On the app:
- Select Settings
- Select Paperless Bill Settings
- Then, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to manage your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Add email address or phone number
- Enter verification code to activate
- Click on Manage Notifications to update/change SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
- Log in to SmartHub.
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize South Central Arkansas Electric to withdraw funds from your selected account to pay your monthly bill on the due date.
No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
If you mail payments: Please use the new bill stub included on your most recent bill and mail to:
PO Box 476
Arkadelphia, AR 71923
If you schedule payments through your bank: Please use the new account number and South Central Arkansas Electric payment address listed on your most recent bill. For other payment options, visit our Payment Options page.
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
- Click on Billing & Payments
- Click on Auto Pay Program on the sidebar
- Click on Sign Up for Auto Pay
- Accept the Terms and Conditions then follow the instructions.
On the app:
- Select Pay My Bill
- Select Auto Pay Program
- Follow the instructions above.
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your South Central Arkansas Electric bill.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts
- Follow the instructions to provide a bank account or card information.
- You can add multiple bank accounts and cards under your stored payment accounts.
On the app:
- Select Pay My Bill
- Select Stored Payment Accounts
- Select Add a Payment Method
- Select which type of card or bank account information you will provide
- Follow the instructions to provide a bank account or card information.
Close all draperies and shades at night to reduce heat loss. Drapes save energy only if they fit tightly around the window frame. This usually means a valance at the top, side guides and a weighted hem.
Contact your electric cooperative for energy-saving tips on keeping your electric costs down. It takes working together to make the best use of resources. As your friendly, local cooperative, we do everything in our power to provide safe, reliable electricity and service to you.
While our state often benefits from a low cost of living, energy prices are rising nationwide. For some natural gas and propane users, their energy bill will increase at a higher rate. For members like you, your electric cooperative has a proven record of managing costs to keep rates as low as possible. That commitment to you will never change.
Unfortunately, no. As a not-for-profit organization, you can rest assured your local electric cooperative will never make a profit off of our members' added burden. By law, a fuel adder must go directly toward covering the added costs. Nothing more, nothing less.
Good question. The rising costs of fuel, primarily natural gas, that is used to generate electricity is the primary driver behind rising electricity costs.
Perhaps explaining what a fuel adder is will help answer the question better. A fuel adder surcharge is implemented when the cost of producing electricity increases. Your electric cooperative must add the temporarily high surcharge to your bill to cover the additional costs of generating electricity.
When the costs of fuels increase – and they have skyrocketed recently – it can trigger a “fuel adder” charge on your bill to cover the extra costs incurred by your local electric cooperative to deliver power to you.
There are a number of ways to produce electricity. The most common methods include using coal or natural gas at generation facilities to generate electricity.
Network Interface Device (NID)
The NID is the most basic demarc. The SCC contractors install the NIDs outdoors, giving technicians 24/7 access. A standard, residential NID is small and weatherproof, and it includes wiring termination, a test jack, and circuit protection.
Optical Network Terminal (ONT)
An ONT is a demarc that directly communicates with an internet service provider with fiber optic cabling. Our install technicians connect run cabling from the NID on the outside of your home to the inside where they will connect the ONT. The ONT is the device that handles the WIFI and hardline connections that connect you to the internet.
Older demarcs transmit the electrical signal on a copper line, then it sends those signals to your internet, TV, phones, and computers. Fiber optic cables work the same way, but the cable is filled with glass and uses light to transmit these signals at a much faster rate. The ONT converts these signals into electrical signals that your devices can understand. Additionally, any signals that you send out (such as uploading a video, sending an email, or making a phone call) are sent the same exact way. Thus, providing fast and synchronous upload and download speeds.
The demarc is typically located in a place that is accessible for technicians. While the exact location can vary, here are some common locations for a demarc:
- On the outside of the building near an electrical meter
- On the inside near an electrical panel
- On the inside on a wall that is adjacent to where the phone line enters the house
Demarc is the abbreviation of “demarcation point”. Another name for a demarc is an MPOE (minimum/main point-of-entry). This is the physical location where the customer’s equipment connects to the service provider’s equipment.
The demarc determines who is responsible for installation, maintenance, and repairs. For any equipment located before the demarc, it is the service provider's responsibility. For any equipment located after the demarc, it is the customer’s responsibility.
South Central Connect offers commercial services to connect your business with fiber internet, TV, and phone. Commercial rates are available with a customized quote.
Digital home phone service is available for $29.95 per month for the first line and $19.95 for an additional line. Phone service includes unlimited local and long-distance calling plus the convenient voice service features you look for. All voice service packages require having our internet service.
In most cases, yes. Phone numbers can be ported from other providers if the account/phone number is still active at the time of the request.
South Central Connect’s phone service uses Voice over Internet Protocol (VoIP) technology. Calls you make are processed over the public telephone switched network, which results in a higher quality call than traditional VoIP calls.
Our sole reason for offering high-speed internet services is to meet the needs of members like you. You will no longer have to rely on DSL, fixed wireless, or satellite internet to stay connected online. You will be able to stream high-definition media smoothly and quickly, have the data capacity to download and upload data such as files, photos, and videos at super-fast speeds, and have access to the latest technological advancements and applications. Our FTTH world-class service will be reliable, affordable, and backed by your local trusted co-op.
You will be able to run multiple devices – such as cell phones, computers, and laptops – simultaneously in your home or business without decreased download and upload speeds. The table below gives you a speed comparison between what you may have now and what is possible with FTTH.
| Downloads* | Typical DSL/Wireless/Satellite
(3Mbps) |
Standard internet speed
(25 Mbps) |
Fiber Internet
Up to 1000 Mbps (1Gigabit) |
|---|---|---|---|
| Download 100 photos | 14.7 minutes | 1.8 minutes | 2.6 seconds |
| Download an HD movie | 4.8 hours | 34.4 minutes | 51.5 seconds |
| Download 50 Songs | 8.2 minutes | 1 minute | 1.5 seconds |
| Download a 50GB Game | 39.8 hours | 4.8 hours | 7.2 minutes |
* Download speeds calculated using the following averages:
- Digital Photo - 3.15 MB
- HD Movie - 6 GB
- Song - 3.5 MB
- Game - 50 GB
Our communities have long suffered from a lack of broadband equality – access to the same speeds and capabilities as those in less rural areas. Broadband availability across our service area will help close the digital divide between those who have access to advanced technology and those who do not.
A few of the many advantages of broadband access are:
- Online education opportunities – allowing students to learn from home
- Healthcare benefits such as telemedicine
- Work-from-home interoffice connectivity and videoconferencing capabilities that will help professionals stay in their homes while being productive
- Quality of life improvements through enhanced communications
- Economic development and growth in rural areas – access to high-speed internet can raise home prices and attract businesses to communities
In addition, by connecting South Central Arkansas Electric Cooperative’s electric substations and offices with fiber, we will create a smart grid with more automation capabilities to better serve our members. Smart grid capabilities – the standard for optimum electric infrastructure – allows our devices to communicate with each other and delivers benefits such as improved power outage response times, better load balancing, more efficient electricity delivery, and more.
Fiber construction often involves digging or trenching. Our contractors are trained to minimize any damage, and should any occur, to repair before leaving the job. Feel free to call us at (855) 269-3429 or (870) 246-3429 to share any concerns about the construction process.
Construction of a fiber network is a complex process involving numerous contractors and is dependent on a number of variables that include the length of the circuit, terrain and soils, weather, and other external factors. Most distribution lines are a mix of overhead and underground construction. Construction is divided into six phases for an overhead distribution project.
Step 1: Make Ready Engineering – 2 to 4-Week Process
The project begins with the design of the fiber build. Once the design is set, field engineers determine if modifications to any poles are required to support the fiber and the steel strand that accompanies it. Poles may need to be moved to make more space, or they may need to be replaced with stronger or taller poles. During the first phase, inspectors will also “ride out” the build, visiting every location throughout the project area and making notations of changes that may need to be made. During make-ready engineering and assessment, we also make sure every member in the territory is included in the build. This phase can take two to four weeks.
Step 2: Make Ready Construction – 4 to 12-Week Process
The timeline for make-ready construction can vary widely, typically from one-to-three months. During this phase, crews make the changes necessary to accommodate fiber. Line crews change poles, move transformers from one side of the pole to another, move wires on the pole, add new anchors to the poles, and perform other work to allow the fiber to be placed during the fiber construction phase.
Step 3: Fiber Construction – 4 to 8-Week Process
Fiber crews will begin the process of adding fiber-optic cable and steel strands to pole lines throughout the community. This process can vary whether electric lines are above or below ground. If underground, asphalt and concrete driveways will be bored under. A pedestal may be placed next to a transformer or junction box to allow for a service drop. Fiber construction can take four to eight weeks in the designated zone.
Step 4: Main Line Splicing – 3 to 6-Week Process
Once both the strand and fiber are placed and secured, splicing can begin. Splicing can take three to six weeks for the main lines. In this phase, splicing technicians splice the necessary cables at each end and tap point and mount them in enclosures secured to the distribution poles or in pedestals.
Step 5: Service Drop Construction
Service drop construction may be done simultaneously with some of the previously mentioned steps, or it may not be done until after the mainline fiber is in place. In this phase, the drop crews extend the fiber from the nearest splice point to the structure receiving service and leave coils of fiber in each location.
Step 6: Drop Splicing
Drop splicing is the next to last step of the process. The splicing technician connects the last length of the fiber at the tap point and mounts a network interface device (NID) at the structure with the final splice inside it.
After drop splicing is completed, the network is now ready to be turned over for in-home installation to start receiving service.
Step 7: Installation
One of our subscriber representatives will contact you to schedule your in-home install. During installation, the fiber is connected to a fiber jack inside your home or office, where it’s plugged into the Optical Network Terminal (ONT) we provide. Once the installation is complete and tested, your service is ready to go. Welcome to the world of high-speed internet!
South Central Connect offers commercial services to connect your business with fiber internet and phone (up to 4 phone lines). Commercial rates are available on our Business Internet page.
The wait time can vary drastically as there are several different opportunities for delays and setbacks when constructing a network such as ours. We encourage those interested to sign up as early as possible to be placed on the installation list.
No. There is no minimum service agreement required.
There are no data caps or bandwidth throttling (intentional slowing or speeding of internet service) with this service.
Yes. Potential subscribers are encouraged to preregister for services through SmartHub. The tool will check availability for your address and if you follow the prompts to register for a SmartHub account, you're information will be added to the list to be processed and connected. If you already have a SmartHub account, please use it to make changes and/or add services.
South Central Connect offers a package with a minimum of 100 Mbps (megabits per second) upload and download speeds (symmetrical service) for a monthly price of $49.95. We also offer a package with a maximum of 1000 Mbps (1 gigabit) upload and download speeds for $99.95 per month. Managed Wi-Fi services are also available.
Broadband commonly refers to high-speed internet access that is always on and faster than traditional dial-up access. Broadband fiber-optic networks can deliver voice, data, video, and email services over the internet.
A fiber-optic network sends and receives data at the speed of light. In addition to super-fast transmission speeds, a fiber-optic network can carry an extremely high amount of data. Fiber is also more reliable than other networks because it is less susceptible to interference and damage from lightning and other acts of nature.
Fiber-optic systems are made up of tiny strands of glass that carry data using light waves, resulting in much faster internet speeds and better reliability than traditional copper lines. Most internet providers use fiber in their systems but use copper lines for the final connections to the home, resulting in slower speeds. South Central Arkansas Electric Cooperative and fellow cooperatives believe FTTH is the best, most sustainable communications choice. With our FTTH service, we offer “symmetrical” speeds, meaning you will enjoy the same high speeds whether uploading or downloading.
No. Electric rates will not be raised to subsidize the buildout or deployment.
South Central Connect’s SmartHub portal allows members to enter their electric account number and home or business address to determine if the household or business is in the service area, and/or when service might be available. The portal is continually updated as construction progresses and will be accessible through smartphones and other electronic devices.
South Central Arkansas Electric Cooperative’s fiber subsidiary South Central Connect, offers fiber internet, TV, and telephone services to members within the co-op’s service territory. The subsidiary is a separate company and will be managed separately from the electric cooperative. While South Central Arkansas Electric Cooperative will manage its electric grid to provide electricity across our service territory, members will get their broadband services through South Central Connect. Members will be billed separately for their electric service and their broadband service.
Service will be available to 100% of our cooperative members as well as many in surrounding communities that are non-members. You can check availability for your address by using the "Service Map" link at the top of this page.
The buildout will be completed in phases, and eventually, it will reach all of our 10,000 members. Construction is complete and service is currently being installed in the Arkadelphia, Richwoods, Alpine, Amity, Bismarck, Curtis, Daisy, Murfreesboro, Delight, Glenwood, Okolona, South Fork, Centerpoint zones as well as some of the Nathan, Whelen Springs and Caddo Valley zones. Construction is still underway to bring services to the Gurdon and Hope East zones and we have started collecting data for many more, off-system builds.
This FTTH buildout encompasses over 1,800 miles of fiber and will ultimately reach 100% of more than 10,000 members. The buildout will provide access to broadband benefits for thousands of rural Arkansas homes and businesses.
Our electric cooperative is building a fiber-to-the-home (FTTH) network – the gold standard of communications transmission – over its existing electric distribution infrastructure that will take fiber directly into homes and businesses and deliver reliable, high-speed internet services.
Yes. Our phone service is delivered over the internet.
No! You’ll have unlimited nationwide calling available.
Yes, you can port your telephone number over to South Central Connect from you current provider.
Would it be easier for you to make daily, weekly or bi-weekly payments rather than one large payment each month?
- Prepay works best for people who want to take control of their electric accounts and energy usage
- By monitoring your consumption on a regular basis, you will begin to notice patterns in your day-to-day usage
- Any variation from this pattern, such as a house guest (increase) or a vacation (decrease), will become evident as you monitor your account
- Monitoring and controlling daily usage can help keep those electrical costs down
Studies show prepay electricity programs help lower electric consumption due to member's awareness of usage patterns.
Any member interested in monitoring and lowering their electricity usage would benefit from the Pay-As-You-Go program.
No. If you have a balance on your account and want to convert to prepay billing, South Central will allow you to pay the balance over a period of time. 50% of your energy payments will be applied to your old balance until you have paid the account balance in full.
It's up to you! You can buy energy to last for a few days or several months. Similar to filling up your gas tank, you can put small amounts every few days or you can "fill up" the tank.
No, electricity for prepay billing is the same price as traditional billing.
- Residential South Central members served under Rate Schedule 1
- New applicants requesting residential service
Some restrictions may apply. If you are interested in the Pay-As-You-Go program, contact us.
Traditionally, customers receive a utility bill at the end of the month for all of the electricity they used in the past 30 days. Pre-paid billing works the other way.
The program allows you to:
- Choose how much and how often you want to pay before you use the electricity
- Control your budget and pay how much you want, when you want
There are no security deposits. Your usage and balance are calculated daily, so there are no monthly bills.
If your funds run out:
- Your service will be automatically disconnected
- You will be notified by phone or email that service has been cut off
- You can purchase more power online or by phone any time of day, 7 days a week
- Your power will be restored the same day and you won't be charged a reconnection fee
- Coordinate with neighbors for care of the elderly and disabled living alone.
- Maintain a supply of prescriptions, nonprescription drugs, vitamins and special dietary foods.
- Playing cards, books, drawing and writing supplies, and board games help pass the time. If you have a video camera and tapes, your family can make a storm documentary.
- Keep sanitary and personal hygiene supplies replenished. Premoistened cleansing towelettes are useful and help conserve water.
- Use plastic trash bags and ties for garbage.
- Put first-aid kits in your home and car.
- Make sure you have cold weather clothing, foul weather gear, blankets and sleeping bags.
- Consider purchasing alternative UL-approved heating devices. For example, a fireplace insert or wood stove will keep the heat in your home instead of up the chimney.
- Use flashlights and other battery-operated lighting instead of candles.
- Keep fire extinguishers fully charged.
- Fill your bathtub with water for bathroom use before the storm (if you have a well).
Check to see current weather conditions.
- Keep plenty of gas in your car.
- Keep extra batteries, matches, propane, charcoal and firewood.
- Have a portable, battery-powered radio and alarm clock.
- Have one non-portable phone that will work even if power is interrupted.
- Plan where to meet and how to communicate with family members if separated. Keep essential family member contact information near your phone, in your wallet, and in your glove compartment.
- Keep a 3- to 5-day supply of drinking water in plastic bottles. Plan on at least 1 gallon of water per person, per day.
- Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish, and peanut butter are good foods to store. Don’t forget pet foods!
- Conserve water by using paper plates and plastic utensils.
- Have a camp stove or grill for outdoor cooking.
There are no available job openings at this time.
Essential Home
200 Mbps
- Basic web browsing and social media
- Wi-Fi calling with friends
Connected Home
500 Mbps
- Streaming, gaming, and remote work
- Connect smart home devices
- Sharable guest Wi-Fi, and content controls
- Dedicated work from home network
Tech Home
1 Gbps
- Streaming and gaming on multiple devices simultaneously
- Connect smart doorbells, thermostats, cameras, and more
- Custom Wi-Fi networks for your home office
- Wi-Fi 6 router
- Prioritize connected devices
Infinity Home
1 Gbps
- Effortless Wi-Fi for your backyard, patio, shop, and beyond
- Stream, game, and play on devices indoors and outdoors
- Sharable guest Wi-Fi
- Content controls
- Prioritize connected devices
- Wi-Fi 6 router
- lncludes 1 indoor and 1 outdoor Wi-Fi extender (Valued at $30 per month)
Infinity Home
1 Gbps
- Gigaspire GS4227 or 5229XG
- Outdoor U4HM Mesh Unit
- Indoor U4blast Mesh Unit
- ProtectIQ (Cybersecurity)
- SCC SmartNet (WiFi Control App)
- ExperienceIQ (Parental Controls & Device Prioritization)
Broadband Facts
South Central Connect, LLC
Infinity Home
Fixed Broadband Consumer Disclosure
Monthly Price
$125This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Tech Home
1 Gbps
- Gigaspire GS4227 or GS5229XG
- ProtectIQ (Cybersecurity)
- SCC SmartNet (WiFi Control App)
- ExperienceIQ (Parental Controls & Device Prioritization)
Broadband Facts
South Central Connect, LLC
Tech Home
Fixed Broadband Consumer Disclosure
Monthly Price
$100This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Connected Home
500 Mbps
- Gigaspire GS4227 or 5229XG
- ProtectIQ (Cybersecurity)
- SCC SmartNet (WiFi Control App)
- ExperienceIQ (Parental Controls & Device Prioritization)
Broadband Facts
South Central Connect, LLC
Connected Home
Fixed Broadband Consumer Disclosure
Monthly Price
$75This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Essential Home
200 Mbps
- Calix U4G or U4XG
- ProtectIQ (Cybersecurity)
Broadband Facts
South Central Connect, LLC
Essential Home
Fixed Broadband Consumer Disclosure
Monthly Price
$55This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100.00
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Elite
Up to 1000 Mbps download/upload
Broadband Facts
South Central Connect, LLC
Elite
Fixed Broadband Consumer Disclosure
Monthly Price
$100.00This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALELI
Enhanced
Up to 500 Mbps download/upload
Broadband Facts
South Central Connect, LLC
Enhanced
Fixed Broadband Consumer Disclosure
Monthly Price
$75.00This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALENH
Essential
Up to 200 Mbps download/upload
Broadband Facts
South Central Connect, LLC
Essential
Fixed Broadband Consumer Disclosure
Monthly Price
$55.00This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALESS
VoIP Only Phone Service with Unlimited Long Distance
- Call waiting
- Caller block
- Call forwarding
- Caller ID
- Call return
- Do not disturb
- Voicemail (remote access)
- Keep your phone number
- $200 install fee
- This service does not require having our internet service
Small Business 1 Gbps Internet
- Static IP Available - $15 per month
- 1000 Mbps Symmetrical Network
- No contract
- Unlimited Data
Small Business 500 Mbps Internet
- Static IP Available - $15 per month
- 500 Mbps Symmetrical Network
- No contract
- Unlimited Data
Small Business 200 Mbps Internet
- Static IP Available - $15 per month
- 200 Mbps Symmetrical Network
- No contract
- Unlimited Data
Unlimited Local & Long Distance
- Call waiting
- Caller block
- Call forwarding
- Caller ID
- Call return
- Do not disturb
- Voicemail (remote access)
- Keep your phone number
- This service requires having our internet service
Premium Movie Channels
- HBO channels, $17.95 per month
- Cinemax channels, $15.95 per month
- Showtime channels, $16.95 per month
- Starz & Encore channels, $15.95 per month
- Starz, $10.95 per month
- Encore channels, $6.95 per month
Variety Package
- BBC America
- BBC World News
- UP
- WE
- IFC
- Sundance
- Turner Classic Movies (TCM)
Sports Package
- Outdoor Channel
- Sportsman Channel
- Pursuit
- World Fishing Network
- Bally College Sports Atlantic (Fox College Sports)
- Bally College Sports Central (Fox College Sports)
- Bally College Sports Pacific (Fox College Sports)
- NFL RedZone & NFL & Pac-12 Network
- TVG and TVG2
Ultra
- For those who want to watch it all.
Advanced
- The fully-loaded viewing experience.
Complete
- The basic with added entertainment.
Basic
- Perfect for the classic viewer.
Each Additional Line
- Up to 4 lines total
- *Taxes and fees not included
First Line
- Nationwide Calling (no long-distance or local charges)
- *Taxes and fees not included
Essential Home
200 Mbps
$55 per month- Basic web browsing and social media
- Wi-Fi calling with friends
Connected Home
500 Mbps
$75 per month- Streaming, gaming, and remote work
- Connect smart home devices
- Sharable guest Wi-Fi, and content controls
- Dedicated work from home network
Tech Home
1 Gbps
$100 per month- Streaming and gaming on multiple devices simultaneously
- Connect smart doorbells, thermostats, cameras, and more
- Custom Wi-Fi networks for your home office
- Wi-Fi 6 router
- Prioritize connected devices
Infinity Home
1 Gbps
$125 per month- Effortless Wi-Fi for your backyard, patio, shop, and beyond
- Stream, game, and play on devices indoors and outdoors
- Sharable guest Wi-Fi
- Content controls
- Prioritize connected devices
- Wi-Fi 6 router
- lncludes 1 indoor and 1 outdoor Wi-Fi extender (Valued at $30 per month)
Infinity Home
1 Gbps
$125 per month- Gigaspire GS4227 or 5229XG
- Outdoor U4HM Mesh Unit
- Indoor U4blast Mesh Unit
- ProtectIQ (Cybersecurity)
- SCC SmartNet (WiFi Control App)
- ExperienceIQ (Parental Controls & Device Prioritization)
Broadband Facts
South Central Connect, LLC
Infinity Home
Fixed Broadband Consumer Disclosure
Monthly Price
$125This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Tech Home
1 Gbps
$100 per month- Gigaspire GS4227 or GS5229XG
- ProtectIQ (Cybersecurity)
- SCC SmartNet (WiFi Control App)
- ExperienceIQ (Parental Controls & Device Prioritization)
Broadband Facts
South Central Connect, LLC
Tech Home
Fixed Broadband Consumer Disclosure
Monthly Price
$100This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Connected Home
500 Mbps
$75 per month- Gigaspire GS4227 or 5229XG
- ProtectIQ (Cybersecurity)
- SCC SmartNet (WiFi Control App)
- ExperienceIQ (Parental Controls & Device Prioritization)
Broadband Facts
South Central Connect, LLC
Connected Home
Fixed Broadband Consumer Disclosure
Monthly Price
$75This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Essential Home
200 Mbps
$55 per month- Calix U4G or U4XG
- ProtectIQ (Cybersecurity)
Broadband Facts
South Central Connect, LLC
Essential Home
Fixed Broadband Consumer Disclosure
Monthly Price
$55This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100.00
-
Government Taxes Included
Discounts & Bundles
For available billing discounts and pricing options for broadband service bundles with other services like video, phone, and wireless service, and use of your own equipment like modems and routers visit Discounts & Bundles.
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALINF
Elite
Up to 1000 Mbps download/upload
$100 per monthBroadband Facts
South Central Connect, LLC
Elite
Fixed Broadband Consumer Disclosure
Monthly Price
$100.00This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALELI
Enhanced
Up to 500 Mbps download/upload
$75 per monthBroadband Facts
South Central Connect, LLC
Enhanced
Fixed Broadband Consumer Disclosure
Monthly Price
$75.00This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALENH
Essential
Up to 200 Mbps download/upload
$55 per monthBroadband Facts
South Central Connect, LLC
Essential
Fixed Broadband Consumer Disclosure
Monthly Price
$55.00This monthly price is not an introductory rate.
This monthly price does not require a contract.
Additional Charges & Terms
One-time Fees at the Time of Purchase
-
Installation Fee $100
Speeds Provided with Plan
Data Included with Monthly Price
UnlimitedNetwork Management
Network Management PolicyPrivacy
Privacy PolicyCustomer Support
F0026713099SOUTHCENTRALESS
VoIP Only Phone Service with Unlimited Long Distance
- Call waiting
- Caller block
- Call forwarding
- Caller ID
- Call return
- Do not disturb
- Voicemail (remote access)
- Keep your phone number
- $200 install fee
- This service does not require having our internet service
Small Business 1 Gbps Internet
- Static IP Available - $15 per month
- 1000 Mbps Symmetrical Network
- No contract
- Unlimited Data
Small Business 500 Mbps Internet
- Static IP Available - $15 per month
- 500 Mbps Symmetrical Network
- No contract
- Unlimited Data
Small Business 200 Mbps Internet
- Static IP Available - $15 per month
- 200 Mbps Symmetrical Network
- No contract
- Unlimited Data
Unlimited Local & Long Distance
- Call waiting
- Caller block
- Call forwarding
- Caller ID
- Call return
- Do not disturb
- Voicemail (remote access)
- Keep your phone number
- This service requires having our internet service
Premium Movie Channels
- HBO channels, $17.95 per month
- Cinemax channels, $15.95 per month
- Showtime channels, $16.95 per month
- Starz & Encore channels, $15.95 per month
- Starz, $10.95 per month
- Encore channels, $6.95 per month
Variety Package
- BBC America
- BBC World News
- UP
- WE
- IFC
- Sundance
- Turner Classic Movies (TCM)
Sports Package
- Outdoor Channel
- Sportsman Channel
- Pursuit
- World Fishing Network
- Bally College Sports Atlantic (Fox College Sports)
- Bally College Sports Central (Fox College Sports)
- Bally College Sports Pacific (Fox College Sports)
- NFL RedZone & NFL & Pac-12 Network
- TVG and TVG2
Ultra
- For those who want to watch it all.
Advanced
- The fully-loaded viewing experience.
Complete
- The basic with added entertainment.
Basic
- Perfect for the classic viewer.
Each Additional Line
- Up to 4 lines total
- *Taxes and fees not included
First Line
- Nationwide Calling (no long-distance or local charges)
- *Taxes and fees not included
Eddie White
Director
Kevin Jester
Director
Cheryl McFalls
Staff Accountant
Matthew McElhannon
Warehouse and Facilities Specialist
Kody Chapman
Chief Financial Officer
Austin Wilson
Serviceman
Jennifer Whitaker
Member Experience Representative
Chasity Strickland
Cashier
Ken Sparks
Serviceman
Jeffrey Shanks
Substation Technician - Full
Rennie Scott
Crew Leader
William Purifoy
Journeyman
Collin Medley
Journeyman
Dusty McMillan
Journeyman
Jeremy Leamons
Serviceman
Nicholas Hughes
Crew Leader
Gerald Heath
Serviceman
Braiden Harper
Journeyman
Justin Farrell
Journeyman
Evan Dickerson
Apprentice Lineman
Albert Cummings
Serviceman
Cain Calley
Administrative Assistant
Hunter Blakeney
Engineering Technician
Karol Acosta
Apprentice Lineman
Jessica Carman
Member Experience Representative
Shelley Tucker
Executive Assistant and Public Relations
Penny Kinder
Human Resources Manager
Ashley Halcombe
Member Services Manager
Walter Ivy
Field Operations Manager
Kayla Funderburk
Electric Billing Specialist
Scott Funderburk
Training and Safety Coordinator
Maritta Wright
Cashier
Danny Paull
Mechanic
Jill Reynolds
Operations Clerk
Lisa Hill
Plant Accountant
Brandon Tullis
Substation and SCADA Manager
Jamie Farrell
General Manager South Central Connect/Manager Technology
Michael Armstrong
Reliability and Engineering Manager
Colby Wells
Chief Executive Officer
Edward McCorkle
Attorney
Tim Trout
Director
Mark Batson
Director
Scott Clark
Vice President
Shelley Loe
Director
Danny Buck
Director
Karen Kirkpatrick
Secretary/Treasurer
