SmartHub: Other FAQs

Can I manage and make payments on multiple accounts with SmartHub?


On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.

On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

How can I report an outage or submit an inquiry or service request, such as outdoor lighting maintenance or budget billing?

You can report a power outage by calling (800) 814-2931. or through the SmartHub mobile app.

View current outages on the live outage map.

On the website:

  • Log in to your SmartHub account
  • Click Report an Issue/Inquiry in the top right corner
  • Select the Other Issues/General Inquiry button
  • Choose your issue or inquiry from the drop-down menu
  • Provide the information requested
  • Select Submit.
  • You can view the status of your request or inquiry on the website.

On the app:

  • Log in to your SmartHub account
  • Select Contact Us
  • Select your issue or inquiry from the menu
  • Please provide the information requested
  • Select Submit.
How can I view my energy use?

You can view your energy use on the website and app.

On the website:

  • Click My Usage
  • Select My Usage
  • then select Usage Explorer

On the app:

  • Select the Energy Use icon to view your energy use.
How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

Major projects often provide scammers with opportunities to steal your personal information.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.

If you do receive such communication from someone claiming to be a South Central Arkansas Electric Employee, please report it to us.