If the automated system does not recognize your number, it will ask for one on file. To use the automated system using a phone number on file, account number, or meter number, press 1. To speak to a person, press 0.
Use the SmartHub website or app
SmartHub is a free service that can be used in a web browser here or available as a free download in the appropriate app store for your mobile device (Apple and Android only). The service allows you to report outages and add comments, as well as receive notifications, pay your bill, check usage, and contact us. For more information on this service, visit SMARTHUB or call us!